Question 1

Guest Eligibility

Accepted Answer

• All pets must be current on required vaccinations (see service-specific requirements).
 • Pets must be free on contagious illness, parasites, and open wounds.
 • Aggressive behavior or history of biting must be disclosed prior to booking.

Question 2

Reservations & Cancellations

Accepted Answer

• Reservations are required for all services; walk-ins are accepted based on availability.
 • Cancellations must be made at least 24-hours in advance to avoid fees. 
 • All  bookings require deposit and a 72-hour cancellation notice.   Please see the desired service for specifics.

Question 3

Payments & Fees

Accepted Answer

• Full/completed payment is due at pickup, unless otherwise arranged.
 • late pickups may incur additional late fees
 • Returned checks or declined payments will result in a $35 fee.

Question 4

Health & Safety

Accepted Answer

• Wagsworth Hotel LLC reserves the right to refuse service to any pet who shows signs of illness or distress.
 • emergency veterinary care will be sought if necessary, at owner's expense.  
 • All pets must arrive on a leash or in a secure carrier.

Question 5

Damages Policy

Accepted Answer

We reserve the right to charge clients the cost of rectifying damage, caused by the client's pet to the hotel's property or structure.  Should this damage come to light after the pet has departed, we reserve the right to send an invoice for the amount to the registered address/email.  We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

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